Terms of Service

What Newel Is

Newel sells two things, and these Terms cover both. Newel Websites is a custom website design and build studio: you hire us for a fixed-scope project and we design, build, and hand over a site. Newel Studio is a subscription software service that turns listing photographs you already own into short listing videos by moving a virtual camera across them, one photograph per render. The two are bought separately, priced separately, and governed by different sections below. Buying one does not include the other.

Newel is operated by Prime Edge LLC, a South Carolina limited liability company, referred to throughout these Terms as “Newel,” “we,” or “us.” Newel Studio is live and available now: there is no application, waitlist, or approval step. You create an account, you can try it free, and you can subscribe when you are ready. We also describe a third product, a real estate operating system, that is still in development and is not sold today; see the Products In Development section below.

The Service

Newel is software and creative services only. It is not a real estate brokerage, a law firm, a title company, a lender, a financial advisor, an appraiser, an MLS, or an advertising compliance authority, and it is not a party to any real estate transaction. Nothing Newel produces or publishes is legal, brokerage, or compliance advice. You remain the licensed professional responsible for your own advertising.

No Warranty on Legal Content

These Terms and any policies, disclosures, agreements, disclosure language, or other legal materials Newel provides or publishes are offered “as is,” for general informational purposes only, and are not legal advice. Newel does not warrant that they are accurate, complete, current, or compliant with the laws of your particular state or jurisdiction, or with the rules of your MLS or association. Laws and MLS rules vary and change; we may add to or update these materials over time, but they may lag behind or fail to reflect the requirements that apply to you or your business. You are solely responsible for determining and meeting your own legal and disclosure obligations and for obtaining your own legal counsel, and Newel is not liable for any loss, penalty, fine, or claim arising from any inaccuracy, omission, or out-of-date content in these Terms or any legal materials we provide.

Website Builds, Quotes & Ongoing Care

Website design and build work is separate from any Newel Studio subscription and is governed by the written project agreement you sign before work begins. Package prices published on our site apply only to projects that fall within the page count and scope stated for that package; extra pages and out-of-scope work are billed at the rates stated in your project agreement. Projects that do not fit a published package are quoted individually after a scoping conversation, and no price for such a project is binding until Newel issues it to you in writing.

Ongoing care, hosting management, and post-launch support are optional and are not included in any published website price. Where you elect an ongoing care or managed-hosting arrangement, the monthly fee for it is set by Newel on a per-project basis, based on the size, complexity, and support needs of your site, and is disclosed to you in writing in your project agreement or a separate support addendum before any recurring charge is authorized. Newel does not publish a single standard monthly care price, and no rate is guaranteed or offered until it is quoted to you in writing. Recurring fees, minimum terms, renewal, and cancellation for any such arrangement are governed by that written agreement.

Newel Studio Plans & Pricing

Newel Studio is sold as a monthly or annual subscription. Each plan includes a set number of credits each month, and credits are what you spend to produce a video. The plans are:

Annual plans are priced at nine months of the monthly rate for twelve months of service. An annual plan is billed once, in advance, for the full year, and its credits are issued monthly on your billing anniversary date rather than all at once. Brokerage pricing is not published and is not binding until Newel issues it to you in writing.

Fees are billed in advance in U.S. dollars and, except where required by law, are non-refundable, including for partial billing periods and unused credits. Applicable sales tax may be added. Plan prices, credit allotments, and credit costs may change; where a change affects an active paid subscription it takes effect from your next billing period after we give you notice by email, sent at least 7 and no more than 30 days before the change takes effect and explaining how to cancel, and your continued use after the change takes effect is acceptance of it. We will never raise the price of a term you have already paid for.

How Credits Work

Credits are consumed per render, and the number of credits a render costs depends on the quality, resolution, and length of the video you ask for:

Standard and Cinematic quality. The costs above are for Standard renders, which accept any whole second from two to twelve. Standard credits are seconds times four times a resolution factor (480p 0.67, 720p 1, 1080p 2), rounded up. You may also choose a premium Cinematic quality per render, on any plan. Cinematic renders at 5, 10, or 15 seconds and costs a flat 170, 340, or 510 credits respectively. The credit cost of a render is always shown before you confirm it.

Combining clips and changing playback speed cost no credits. Merging clips you have already rendered into one walkthrough video, and previewing or saving a finished video at a faster playback speed, do not submit a new render and do not spend credits.

Starter plan credits do not roll over. On the Starter plan, the credits included with your plan are issued at the start of each billing period and any that remain unused at the end of that period expire. On the Pro and Studio plans, unused plan credits roll over into the next billing period as a plan benefit, capped at 25% of that plan's monthly allowance. On Pro, that means up to 500 of your 2,000 monthly credits carry into the next month on top of the fresh 2,000: for example, if you spend 1,500 of your 2,000, the remaining 500 carries. On Studio, up to 1,500 of the 6,000 monthly credits carry. Any unused amount above the 25% cap expires at the end of the period, and top-up credits never roll over. In all cases plan credits have no cash value, are not refundable, and are not exchangeable.

Top-up credits. If you run out, you can buy additional credit packs from inside the app. At Pro and Studio member rates these are 200 credits for $13, 500 credits for $30, 1,200 credits for $69, or 3,000 credits for $159; on Starter they are priced higher, at 200 credits for $24, 500 credits for $55, 1,200 credits for $129, or 3,000 credits for $299, and upgrading to Pro unlocks the lower rate. Top-up credits are added to your balance for the billing period in which you buy them, and any that remain unused when that period ends expire in the same way plan credits do. Buy only what you expect to use inside the current period. Top-up packs are non-refundable, and any remaining purchased credits are forfeited when your subscription is cancelled or lapses. They do not carry a cash value and do not survive cancellation.

Promotional and complimentary credits. From time to time Newel may add promotional or complimentary credits to an account, for example as a courtesy. Free trial credits are described in the Starter Free Trial section. Unless we state otherwise in writing when they are granted, promotional and complimentary credits expire one month after they are added. They have no cash value, are non-transferable, are not refundable, and are forfeited if your account is cancelled or lapses.

Credits are drawn when a render is submitted. Where a render fails for a technical reason on our side, we return the credits used for that render to your balance. That does not apply to renders that complete but that you simply do not like. Credit costs, pack sizes, and pack prices are set by Newel and may change on notice going forward.

Fair Use Limits

Rendering capacity is subject to fair-use limits that sit alongside your credit balance. An account may submit up to 50 videos per day, resetting at midnight UTC, and render requests are rate-limited if they arrive faster than a few per minute. These limits exist to keep shared rendering capacity available to every customer. Where a Brokerage plan needs a higher ceiling, we agree it in writing.

Signed-in devices. To keep accounts from being shared, each plan allows a limited number of devices to be signed in at once: one on the free trial and Starter, two on Pro, three on Studio, and a number set in writing on Brokerage. Signing in on a device beyond your limit signs out the oldest session.

Automatic Renewal & Cancellation

Newel Studio subscriptions renew automatically until you cancel. A monthly plan renews every month on your billing anniversary and an annual plan renews every twelve months, and in each case the payment method you have on file is charged the then-current price for the next term without further action by you.

Before we collect your payment details, and on the checkout screen itself, we disclose the plan you are buying, the exact price, the billing frequency, the date of the first charge, the fact that the plan renews automatically, and how to cancel. You must separately and affirmatively consent to the recurring charge; consent is not bundled into any other agreement. After you subscribe we send you a written acknowledgement that repeats the automatic renewal terms, the cancellation method, and the price.

You can cancel at any time, from inside the app, in a process at least as simple as the one you used to sign up. Cancellation is a self-service option in your account settings. You do not need to call us, wait for a representative, chat with anyone, answer retention questions, or send an email to cancel, and we will not require you to. Cancellation takes effect at the end of the billing period you have already paid for; you keep access and your plan credits until that period ends, and you are not charged again. We do not prorate or refund the remainder of a paid period except where the law requires it.

For a free trial, see the Starter Free Trial section above; we send a reminder about 3 days before the first charge. Where the law of your state requires advance notice before an automatic renewal, including renewals of annual terms, we will send that notice within the window that law requires, to the email address on your account. If you would rather not receive automatic renewals at all, cancel before your renewal date and any remaining paid time will simply run out. If your payment method fails, we may retry it and may suspend the subscription until payment succeeds.

Starter Free Trial

Free for 7 days with 40 credits. Then $39 a month, charged automatically on the date shown at checkout unless you cancel before then. A card is required to start. One free trial per person and per card. Read this section before you start a trial.

What you get. The free trial is offered on the monthly Starter plan only. Annual plans do not include a trial. During the trial you have 40 trial credits. Trial credits do not roll over: when your trial converts to a paid plan they are replaced by the 600 credits included with the Starter plan for that billing period, and any trial credits you have not used at that point expire. Trial credits have no cash value.

Card required, $0 today. We collect your card through Stripe Checkout so the plan can begin automatically. You are not charged when you start the trial. Unless you cancel before the trial ends, your card is charged the then-current Starter price ($39 per month) on the first-charge date shown on the checkout screen and in your trial confirmation email, which is 7 days after you start, and then every month on that date until you cancel. We ask for your separate, affirmative consent to this recurring charge before you start, and consent is not bundled into any other agreement.

How to cancel. To avoid being charged, cancel before the trial ends from inside the app at Account, then Billing, then Cancel Plan, and confirm with Cancel My Trial. You do not need to email or call us. If you cancel during the trial you are not charged, and your access and trial credits continue until the trial ends, after which access stops. Because the trial is only 7 days, cancel at least one full day before the first-charge date so the cancellation is recorded before the charge is attempted.

Emails we send. We email you when your trial starts (with the trial end date, the price, and how to cancel), about 3 days before the first charge as a reminder with the amount, the date, and a link to cancel, when your trial converts to a paid plan (a receipt), and when your trial ends without converting. These are account messages and are not marketing.

One free trial per person and per card. Each person, account, email address, company profile, and payment card may use one free trial. To enforce this we keep a record of trial use that includes one-way hashed identifiers of your account and email address and the fingerprint Stripe assigns to your card (not your card number). We keep that record after you close or delete your account, so that a deleted account cannot be used to start another trial. See our Privacy Policy. If we can tell before checkout that your account has already used a trial, we do not offer the trial. If a trial is started and we then find that your card or account has already been used for a trial, the trial is not applied: your Starter plan begins immediately, your card is charged $39 at that time, you receive 600 credits for that billing period, and we email you to say so. You can cancel that plan from Billing at any time, effective at the end of the period you paid for. If you believe this happened in error, contact hello@newelos.com.

Refunds and changes. Once a trial converts, the charge is a normal Starter subscription charge and is governed by the Automatic Renewal & Cancellation section and the fee terms above. We may end or change the trial offer for new customers at any time, and we may end a trial we reasonably believe is being abused. Changing the offer never changes a trial you have already started.

One-Time Purchases

Some Newel Studio purchases are not subscriptions. A single self-serve video is $19 as a one-time purchase and includes 160 credits, enough for a full multi-clip walkthrough, with no subscription and no recurring charge. One-time purchases are charged once, are not renewed, and are non-refundable once the render has begun.

Payment Processing

Payments for Newel Studio subscriptions, single videos, top-up credit packs, and other self-serve purchases are processed by Stripe, Inc., our third-party payment processor. Your payment details are collected and handled by Stripe under Stripe's own terms and privacy policy, and by making a purchase you agree to Stripe's applicable terms as well as ours. Newel does not receive or store your full card number. You authorize Newel and Stripe to charge the payment method you select for the amounts and on the schedule shown at checkout, including recurring subscription charges and any applicable tax, until you cancel. Charges are made by, and payable to, Prime Edge LLC, the South Carolina company that operates Newel, and will appear on your card or bank statement under that name or a close variation of it set by Stripe as the billing descriptor; if you do not recognize a charge, contact us at hello@newelos.com before disputing it with your bank. You are responsible for keeping a valid payment method on file. If a charge is declined, Newel and Stripe may retry it, and we may suspend the subscription until payment succeeds. Website design, build, and ongoing care payments may be invoiced or processed separately, as stated in your project agreement.

AI-Generated Media & Listing Compliance

Read this section before you publish anything Newel Studio produces. Newel Studio animates photographs that you supply. It moves a virtual camera across your own photographs, using motion such as panning, pushing in, and parallax. It is built, and instructed, not to add, remove, or alter property features or to generate rooms, views, finishes, or spaces that were never photographed. Because the video is produced by a generative AI model, that is a design constraint and not a guarantee: a render can occasionally drift, for example by warping a line, softening or changing a detail, or introducing an object or light effect that was not in the photograph. You must watch every clip in full and compare it with your photographs before you publish it, and you must not publish a clip that differs from the property. That constraint is deliberate, because output that invents property elements or depicts space that was never photographed is not merely a disclosure problem: many MLSs prohibit it outright, and CRMLS and others state that you cannot add, remove, or modify any real part of a property in listing media.

You are solely responsible for MLS, association, and state advertising compliance. Rules differ by MLS, by state, and by the type of media involved, and they change. Newel does not review your video against your MLS rules, does not submit anything to your MLS, and does not certify any output as compliant. Before you publish, you are responsible for confirming that the video, its disclosures, and its placement satisfy every rule that applies to you.

Do not use Newel output to misrepresent a property. You may not use output to make a property appear to have features, dimensions, conditions, views, or surroundings it does not have; to present media of one property as media of another; to conceal a defect; to present generated video as unedited raw footage where your MLS or state requires otherwise; or in any way that is deceptive or misleading to a consumer. You also may not use output in a manner that violates fair housing or anti-discrimination law.

Disclosure. Newel supplies recommended on-frame disclosure language with each render for you to place on the video before you publish it, and we may update that wording as the rules change. Where your MLS or state requires a link or QR code to the original, unaltered photographs, or an “altered” or “virtually staged” label, you must add it yourself. Whether that language is sufficient, and whether additional or differently worded disclosure is required, is determined by your MLS rules and your state law, and it is your obligation to meet them. If you remove or modify the disclosure, you accept responsibility for that decision.

REALTOR^® obligations. If you are a REALTOR^®, the NAR Code of Ethics applies to this media. Article 12 requires you to present a true picture in your advertising and representations to the public. Standard of Practice 12-10 prohibits manipulating listing content, including photographs, in a way that is deceptive or misleading. Both apply to video made from listing photographs. Newel takes no position on how your board or association will apply them to a specific piece of media.

California. California Business and Professions Code section 10140.8, added by AB 723 and effective January 1, 2026, addresses disclosure where photographs or images used in real estate advertising have been digitally altered. That statute is written in terms of images. Newel does not treat the absence of an express reference to video as permission to skip disclosure, and neither should you: regulators in other states have signalled that they are looking at images and video together, and the scope of these rules is actively expanding. Assume disclosure is required unless your own counsel tells you otherwise.

None of this is legal advice. Newel may refuse, suspend, or remove any content or output that we reasonably believe violates this section, and may terminate accounts for repeated violations.

Your Photographs & Content Rights

You keep ownership of every photograph and file you upload. You represent and warrant that, for each photograph you upload, you own it or hold a written license that permits you to use it in advertising and to create derivative works from it, including video. Listing photography is very often owned by the photographer who shot it, and a license to use a still image on a listing does not automatically include the right to animate it. Confirming that you have that right is your responsibility, not ours. You also warrant that you have any consent needed from people, property owners, and trademark holders visible in your photographs.

You grant Newel a limited, non-exclusive license to host, store, process, transmit, and modify your uploads only as needed to produce and deliver your videos, to provide support, and to keep the service running. As between you and Newel, you own the video output produced from your photographs, and you may use it commercially, including in listing marketing and paid advertising. Newel will not publish, display, or use your listing media in our own marketing without your written permission. Newel does not use your uploads to train AI models. Renders are produced by a third-party generation provider, and your photographs are transmitted to that provider for the sole purpose of producing your video; that provider operates under its own terms, and Newel does not warrant a third party's data practices.

AI Output Quality & Acceptance

Newel Studio uses generative AI, and AI output is inherently variable. It is not always perfect. A render may contain visual artifacts, soft or warped detail, motion you did not expect, or a result that simply does not match the creative outcome you had in mind. Different prompts, photographs, lengths, and resolutions produce different results, and the same inputs will not always produce the same output. By creating an account and by subscribing or purchasing, you acknowledge and accept that Newel Studio produces AI-generated media that may be imperfect, and you accept that risk. You are responsible for reviewing every render before you use or publish it, and for choosing not to publish one you are not satisfied with.

Credits pay for the compute a render consumes, not for a guarantee that you will like the result. A render that completes to its technical specification has delivered the service you paid for, even if you would have preferred a different creative outcome. Dissatisfaction with the creative result of a completed render is not a product defect, a billing error, or an unauthorized charge, and completed renders and the credits they consumed are non-refundable except where the law requires otherwise. This is different from a render that fails: if a render fails after it starts, the credits it reserved are returned to your balance automatically, as described in the credits section. Nothing in this section limits any right you cannot lawfully be asked to waive, including any chargeback right your card network or the law provides; we simply ask that you contact us first, because a completed AI render is not a defect we can correct by reversing a charge.

Your Responsibilities

You are responsible for the accuracy of everything you publish through or with Newel, for reviewing every AI-generated video, graphic, or piece of copy before you publish it or send it to a client, for your own MLS, fair housing, advertising, and disclosure compliance, and for keeping your account credentials secure. You are responsible for the acts of anyone you allow to use your account. You may not use Newel to spam, to scrape third-party services against their terms, to probe for unauthorized access, or to attempt to reach another customer's data, and you may not copy, resell, sublicense, reverse engineer, decompile, or use Newel's source code, templates, workflows, or proprietary system behavior to build a competing product or service.

Acceptable Use & Prohibited Conduct

You agree to use Newel only for lawful business purposes and in compliance with all applicable laws, MLS rules, and fair housing, advertising, anti-spam, and disclosure requirements. You may not: upload content you do not have the rights to use; infringe any intellectual property, privacy, or publicity right; produce sexual, violent, hateful, harassing, or deceptive content; create media depicting a real person without their consent; impersonate anyone; defraud anyone; introduce malware; probe, scan, or attempt to breach security; circumvent credit limits, rate limits, or access controls; share one account across a team or brokerage in place of paid seats; resell raw access to Newel's rendering capacity as a substitute for a Brokerage plan; or use the service to build or train a competing product. We may suspend or terminate access for any actual or suspected violation, and we may remove content that violates these Terms.

No Uptime Commitment or Service Level Agreement

Newel does not offer a service level agreement, an uptime guarantee, a guaranteed turnaround time, or downtime credits for Newel Studio, and none should be inferred from any page on our site or any conversation with us. Rendering depends on third-party AI model providers whose availability, queue times, capacity, and pricing are outside our control, and whose own liability to Newel is contractually limited. The service may be slow, queued, rate-limited, interrupted for maintenance, or unavailable, and a particular render may fail or produce a result you do not want. Your remedy for a failed render is the return of the credits used for it, as described in the credits section above. If a provider outage or change makes a feature impractical to keep offering, we may modify or discontinue it, and where that materially reduces what you paid for in an unexpired paid term we will provide a prorated credit or refund for the affected portion of that term.

No Guarantee of Results

Newel helps you market. It does not guarantee leads, showings, offers, closings, listing appointments, revenue, engagement, views, search rankings, or any other business result. Any figures we publish about the video or real estate market are drawn from public industry sources, describe the market generally, and are not a prediction about your listings.

Products In Development

Newel publicly describes products it is building but has not released, including a real estate operating system intended to bring listing records, a deal pipeline, marketing, follow-up, and reporting into one place. Anything we describe as in development, planned, coming, or upcoming is exactly that: it is not available, it is not for sale, and it is not part of anything you buy from us today.

For the avoidance of doubt: we do not accept payment, deposits, pre-orders, reservations, or subscription signups for an unreleased product, and no plan, package, or price published on our site includes access to one. Statements about products in development are descriptions of our current intentions, not commitments or promises of future availability. We do not commit to any release date, and we may change, delay, redesign, or cancel any unreleased product entirely, at any time and without notice. The features we describe may not all be built, and those that are built may work differently from how we described them.

Nothing you purchase from Newel today is conditioned on, priced in anticipation of, or dependent on an unreleased product shipping, and you should not buy any current Newel product in reliance on one. If a product in development is released, it will be offered under its own separate pricing and terms, which you would need to review and accept at that time. If you give us feedback about what you would want from an unreleased product, that feedback is governed by the intellectual property section below and creates no obligation on either side.

Intellectual Property & License

Newel, including its software, design, templates, workflows, prompts, models of operation, and brand, is owned by Newel and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the service for your own business while your subscription is active and paid. You may not copy, resell, sublicense, reverse engineer, or create derivative works from the service itself. Your rights in your uploads and your video output are described in the content rights section above. Feedback you send us about the product may be used freely and without obligation to you.

Privacy & Data

Our handling of personal information, meaning what we collect, why we collect it, who we share it with, and how long we keep it, is described in our Privacy Policy, which is incorporated into these Terms. We retain personal data for up to one (1) year after account closure unless a longer period is required by law. If you use the in-app Delete Account option, your account data is erased right away, except billing records kept by our payment processor, the free-trial ledger described in the Starter Free Trial section, and private backups, which are overwritten on a rolling 30-day cycle. Uploaded photographs and rendered videos are stored so you can access them while your account is active; you should keep your own copies of anything you need long term, because we do not guarantee indefinite storage and we may delete content after an account is closed. You can delete the photographs you upload and remove renders from your history in the app at any time, and uploaded photos are automatically deleted after about 7 days. The finished video file is hosted by our video provider, so it is not stored by Newel and cannot be deleted from our systems.

Analytics and session recording. To understand where people get stuck and to fix problems, Newel uses PostHog, a third-party analytics provider, to record how visitors and customers use our website and the Newel application. This includes session recordings that capture page layout, mouse movement, clicks, scrolling, and navigation. Recordings are masked: every input field is hidden on every page, and inside the signed-in application and on the sign-up and sign-in pages all text and element details are hidden as well, so names, email addresses, passwords, payment details, and your clients' information are not captured. Analytics and session recording start only after you choose Accept in our cookie and analytics notice; by choosing Accept you consent to this recording, and if you do not choose Accept, or you choose Decline, it does not run. You can withdraw consent at any time by choosing Decline in that notice, through the Cookie Choices link in our footer, or by turning on Do Not Track or Global Privacy Control in your browser, and we honor those signals. (Where a page does not show the footer link, clear this site's saved data in your browser and the notice will appear again.) Recordings are kept for a limited period and are used only to improve Newel; we do not sell them or use them for advertising. Details are in our Privacy Policy and Cookie Policy.

Communications From Newel

Account and transactional messages. We send free trial start, reminder, conversion, and end emails, billing receipts, renewal notices, render notifications, security alerts, and other account messages to the email address on your account. These are part of the service and are not marketing, so you cannot opt out of them while your account is open.

Marketing email. By submitting a form on our site, creating an account, or otherwise giving us your email address, you also consent to receive promotional and product email from Newel. Every marketing email includes an unsubscribe link, and you can opt out at any time without affecting required account and security messages.

Our internal do-not-call and opt-out policy. Where Newel (Prime Edge LLC) calls or texts you about a website build or other services, we maintain and honor an internal do-not-call and opt-out list. We treat any opt-out request, including replying STOP to a text or emailing hello@newelos.com, as an immediate and lasting request to stop marketing calls and texts, we keep that request on file, and we scrub our live, manually dialed telemarketing calls against the National Do-Not-Call Registry unless we have your prior consent or an existing business relationship that permits the call under the Registry's rules. Separately, we do not place autodialed or prerecorded marketing calls, or send marketing texts, without your prior express written consent, and an existing business relationship alone is not treated as that consent.

Referral Program

Newel may offer a referral program that grants rewards, such as credits or subscription time, when people you refer sign up and subscribe. Rewards have no cash value, are non-transferable, and apply only while your account is active and in good standing. Self-referrals, fake or duplicate accounts, spam, and other abuse are prohibited and may result in forfeiture of rewards and account action. Program terms may change or end on notice going forward.

Disclaimers

THE SERVICE AND ALL CONTENT AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUALITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT ANY RENDER WILL SUCCEED, THAT ANY OUTPUT WILL BE ACCURATE, USABLE, OR COMPLIANT WITH ANY MLS RULE OR LAW, OR THAT ANY STORED FILE WILL REMAIN AVAILABLE. Some jurisdictions do not allow the exclusion of certain implied warranties, so some of the above exclusions may not apply to you.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEWEL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, COMMISSIONS, LISTINGS, DATA, OR BUSINESS OPPORTUNITY, INCLUDING ANY FINE, PENALTY, DISCIPLINARY ACTION, OR BOARD COMPLAINT ARISING FROM MEDIA YOU PUBLISHED. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US $100). Nothing in these Terms limits liability that cannot be limited under applicable law, and some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.

Indemnification

You agree to defend, indemnify, and hold harmless Newel from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of the content you upload, the media you publish, your use of the service, your violation of these Terms or any law, MLS rule, or code of ethics, or your violation of any third-party right, including a photographer's copyright.

Suspension & Termination

You can close your account at any time by cancelling from inside the app, as described in the Automatic Renewal and Cancellation section. Cancelling stops future renewals and, during a free trial, any first charge; you keep access through the end of the billing period you have already paid for, after which access ends and unused credits expire.

We may suspend or terminate your access to Newel, in whole or in part, at any time, with or without notice, if we reasonably believe you have violated these Terms, misused the service, failed to pay, or created a legal or security risk for us or for other customers, or where we are required to by law. Where circumstances reasonably allow, we will try to give you notice, but we are not obligated to. We may also discontinue the service, or any part of it; where that materially reduces what you paid for in an unexpired paid term, the remedy in the No Uptime Commitment section applies.

Effect of termination. When your account is terminated or closed, your right to use the service ends immediately, any license granted to you under these Terms ceases, and we may remove or delete your account, uploaded photographs, and rendered videos from our systems, subject to the retention period in the Privacy and Data section. You should keep your own copies of anything you need. Termination does not entitle you to a refund of fees already paid or of unused credits except where the law requires one. The sections of these Terms that by their nature should survive termination, including content rights, intellectual property, disclaimers, limitation of liability, indemnification, and governing law, will survive.

Governing Law & Disputes

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-laws rules, and any dispute will be resolved in the state or federal courts located in South Carolina. This governing-law and venue choice does not deprive you of, override, or waive any mandatory consumer-protection right, automatic-renewal right, cancellation right, notice right, or privacy right that the law of the state where you live or where your business is located grants you and does not allow you to waive. Where such a mandatory home-state right conflicts with these Terms, that home-state right controls for you.

To the extent permitted by law, you and Newel waive any right to a jury trial and agree that claims must be brought individually and not as part of any class or representative proceeding, and any claim must be filed within one (1) year after it arises, except where your home state prohibits shortening the limitations period, bars a class-action or representative-action waiver, or does not permit a pre-dispute jury-trial waiver, in which case that state's rule controls for you. These Terms do not require arbitration; disputes are resolved in court as described above. Subscriptions renew automatically until cancelled and fees are non-refundable except where required by law, as described in the billing sections above.

Changes to These Terms

We may revise these Terms at any time. The version posted here is the current and controlling version, and your continued use of the service after changes are posted constitutes acceptance. Where a change materially affects an active paid subscription, we will give you notice, by email to the address on your account or in the app, before it applies to your subscription, and it will take effect from your next billing period. If you do not accept a change, cancel before it takes effect.

California Residents

Availability. Newel Studio is not currently offered to residents of California, and Studio accounts cannot be created or used from California. If we begin offering it there, the rights in this section apply to California customers.

Automatic renewal. If you live in California, these rights apply in addition to the Automatic Renewal & Cancellation section. You may cancel a subscription entirely online at any time from Account, Billing, Cancel Plan; we do not require a call, chat, or email, and we do not present a discount or other offer you must get past before you can cancel. After you subscribe we send an acknowledgment that repeats the renewal terms, the price, the cancellation policy, and how to cancel. For an annual plan we send a reminder 15 to 45 days before the renewal, and we send notice of any price change by email 7 to 30 days before it takes effect. We keep a record of your consent to automatic renewal for at least three years, or one year after your subscription ends, whichever is longer, even if you later delete your account.

Your other California rights. Nothing in these Terms waives a right you have under the California Consumers Legal Remedies Act (Civil Code section 1750 and following) or any other California law that cannot be waived. Where a California rule limits a term in these Terms, including a jury-trial waiver, a class-action waiver, or a limit on liability for fraud or willful injury, that rule controls for you. Our handling of your personal information, including your California privacy rights, is described in the Privacy Policy.

Complaints. Under California Civil Code section 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. You may also contact us first at hello@newelos.com.

Copyright Complaints

If you believe content on Newel infringes your copyright, email hello@newelos.com with the subject Copyright Notice and include: your name and contact details; a description of the copyrighted work; the location of the material (an account name or file name is enough); a statement that you have a good-faith belief the use is not authorized by the owner, its agent, or the law; a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner; and your physical or electronic signature. We may remove or disable material we reasonably believe infringes, notify the account holder, accept a counter-notice as the law provides, and terminate the accounts of repeat infringers.

Operator, Notices & General Terms

Newel is a trade name of Prime Edge LLC, a South Carolina limited liability company. Notices to us must be sent by email to hello@newelos.com; a postal address for formal legal notice is provided on written request. We send notices to you at the email address on your account, and you are responsible for keeping it current. These Terms, together with the Privacy Policy, Cookie & Data-Processing Notice, and any written project agreement or order you sign, are the entire agreement between you and Newel about the service and replace earlier understandings on the same subject. If a provision is held unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, sale of assets, or reorganization. We are not liable for delay or failure caused by events outside our reasonable control, including outages of third-party providers.